Business Process Redesign

Organizational Excellence

Want to make real, effective change in your business? Business process redesign is all about working out how to improve existing processes. The best case scenario is reducing costs and improving productivity by changing and updating them.

How Business Process Redesign Works

The motivation for a business process redesign may come from industry changes that require new infrastructure to remain competitive. For example, if a more efficient way of manufacturing a product or accessing a resource is developed, a business may be compelled to overhaul its processes to remain abreast of its peers.

When implementing business process redesign/reengineering, you should observe some points, including:

  • Focus on results
  • Always identify goals and purposes
  • Keep the company mission in mind
  • Managers must give power to their team’s
  • It’s not positive to score points, but to lead and teach
  • A change of focus from management to the customer
  • Simple and optimized processes are better than complicated and intricate processes
  • If a process continually doesn’t work, come up with a new one, looking to the future.

We Can Help You Implement the Six Key Steps of Business Process Redesign

  1. Define Business Processes. Map the current state of (work activities, workflows, roles and reporting relationships, supporting technology, business rules, etc.).


  1. Analyze Business Processes. Identify gaps, root causes, strategic disconnects, etc. in the context of improving organizational effectiveness, operational efficiency and in achieving organizational strategic objectives.


  1. Identify and Analyze Improvement Opportunities. Identify, analyze and validate opportunities to address the gaps and root causes identified during analysis. This step also includes identifying and validating improvement opportunities that are often strategic transformational opportunities not tethered to current state process.


  1. Design Future State Processes. Select the improvement opportunities identified above that have the most impact on organizational effectiveness, operational efficiency, and that will achieve organizational strategic objectives. Make sure to select opportunities that has the budget, time, talent, etc. to implement in the project timeframe. Create a forward-facing future-state map that comprehends the selected opportunities.


  1. Develop Future State Changes. This is where the above opportunities are operationalized before implementation. New workflows and procedures need to be designed and communicated, new/enhanced functionality is developed and tested, etc. Changes and opportunities cannot be implemented until they are operationalized.


  1. Implement Future State Changes. Classic implementation based on dependencies among changes/opportunities, change management, project management, performance monitoring, etc.

Therefore, what we know as the business process redesign is the way that the processes must work in the future. The redesign combines the improvements that can be made and the best market practices and incorporates these to the business process.

The goal of the business process redesign is to improve the processes from beginning to end, cutting unproductive activities, and reducing work fragmentation – giving everybody a clear sense of responsibility for the processes. All this brings significant betterments in productivity, cycle time and quality.

How Can We Help?

Now you know what business process redesign is, our business improvement experts at Tianlong Services will be happy to give you a free consultation session to lay out some business process redesign/reengineering examples that can be implemented successfully in your business.

Contact us today!





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