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FAQs

Frequently Asked Questions

Bookkeeping is an important foundation for any business, so we understand if you have questions. We address common concerns in our FAQ — but always feel free to reach out with specific questions.
How it works

Our pricing is a simple monthly subscription where you pay for what you use based on the number of transactions in the prior month. There are no hourly charges. You can try our service for one month risk free, no upfront fees.

See our pricing page for more details.

Yes! Support is included as part of your plan — no extra hourly charges to worry about. Your dedicated bookkeeper is happy to answer any questions you might have.

We strive to address questions in a business day or less.

Generally, our customers are startups, technology companies, and mature family business with 1-120 employees. But we think we are a great match for any forward thinking company no matter the industry.

If you’re not sure Tianlong Services is right for you, please get in touch with us.

You can also request for a free trial month to find out if Tianlong Services is right for you.

Step 1: Request a free trial

Step 2: A representative will contact you to understand your business

Step 3: Provide us with your documents – we will let you know which documents after understanding your business. It can be bank statement, supplier invoice or salary details

Step 4: We will data entry and provide you with usable financial reports such as income statement and balance sheet

Step 5: If you decide to continue with us, we will bill you for the following month and collect your documents as per usual

Step 6: When it is ACRA annual filing time, we will submit for you at no additional cost (Free corporate secretary)

Step 7: Cycle repeats

Step 8: If you intend to use us for the long term, you can prepay annually to enjoy further savings

Tianlong Services does all of its bookkeeping in QuickBooks Online because it offers a number of advantages:

  • Seamless tax prep. Virtually every tax preparer in the Singapore knows how to work with QuickBooks. You’ll have the freedom to choose any tax preparer you want.
  • Industry standard. In addition to tax preparers, most other financial professionals (e.g. attorneys, bankers, and venture capitalists) all know how to work with QuickBooks. Again, this gives you the most freedom when making financial decisions.
  • Data portability. QuickBooks means you’re not locked in. If you ever decide to move on from Tianlong Services, your data goes with you, in a format that is immediately useful.
Pricing

No, there are no extra fees for asking questions – in fact, we encourage it.

We understand the importance of predictability and transparency. Every month, we’ll take your prior months number of transactions to understand your current rate. The number of transactions feeds into our pricing matrix and you’ll be charged the corresponding amount.

No hidden fees or tricks. We will inform you all the fees upfront.

The best way to explain this is to give you some examples of transaction.
A transaction can be any of the following:
  • Bank Charges
  • Depreciation
  • Receipt from customers
  • Payment to suppliers
  • Recording a receivable
  • Recording a payable
  • Transferring materials to WIP
  • Transferring inventory to COGS
  • Accrued salary at month end
  • Payment of foreign worker levy
  • Any manual journal entries
This list is not exhaustive. Speak to us and we’ll understand your business to advise you on the pricing plan.

Our goal is simple and transparent pricing. In examining different models, we found that number of transactions reflected intensity of work done while also having the advantage of being simple to calculate.

If you’re on a monthly plan, you can cancel by providing us with notice at least 14 days before the end of a month, and we won’t bill you for the following month. 

If you’re on an annual prepaid plan and you’re dissatisfied with the service for any reason, you can cancel and we’ll refund the amount you prepaid for any unelapsed months.

Prepaying significantly reduces your costs because it locks you into a cheaper pricing table than paying monthly. If your number of transactions exceeds the amount you’ve prepaid for, you’ll simply get billed the difference that month (at the discounted yearly rate).

No. Request a free trial and you’re ready to go.

If you are not satisfied for any reason after the trial, you can cancel and won’t get billed further. The profit & loss, balance sheet and accounting reports that we’ve prepared for you are yours to keep as well.

ACRA, IRAS and CPF matters

Yes. All of our bookkeeping services is inclusive of ACRA annual filing and AGM. You have to be with us for at least 10 months to be eligible for the free ACRA filing of Annual Returns and AGM.

Additional charges apply for other ACRA matters such as EGM (Extraordinary general meeting), changing of officers’ particulars or changing of business activity.

There is no additional charges for corporate secretary services for the purpose of ACRA Annual Filing and AGM. Most businesses fall into this category.

Tax filing will be billed separately by our tax department.

For quotation, contact [email protected]

We provide quarterly GST filing of Form F5 services. You can request for a free trial for GST registered companies as per normal.

Yes we do.

Contact us at [email protected] to discuss further.

Yes, the corporate secretarial service is free for you for the purpose of filing your Annual Returns and holding AGM.

ACRA Annual Filing fees costs S$60, we will absorb it for you.

The only catch is that you have to be with us for 10 months.

Other ACRA filing other than Annual Returns and AGM will be charged additionally.

Client Portal

Please refer to our video helpdesk at https://helpdesk.tianlong.com.sg/library

You will find videos such as creating a folder, moving files and uploading your files.

You can click on the red button at the top of our website or you can visit https://clients.tianlong.com.sg

After confirming your trial, we will create an account for you at no additional charges.

No. But you get to keep your accounts at QuickBooks.

We do not hold and keep your information after you cancel with us. This gives you the flexibility to choose your right bookkeeper and accountant.

No Obligation

Request a free trial

You will get a month’s worth of bookkeeping. 

Whether or not you continue with us, your reports for the month are yours to keep.